Last updated: October 2026
These Terms and Conditions govern the use of the website naranjitacleaning.com operated under the brand Naranjita Cleaning. By using this website, you agree to these Terms.
1. About the Website
The website naranjitacleaning.com is operated by:
| Business name | Oleksandra Panurova |
|---|---|
| Brand | Naranjita Cleaning |
| limpieza.oleksandra@gmail.com |
2. Services
The website allows users to request cleaning services including:
- Residential cleaning
- Deep cleaning
- Airbnb cleaning
- Office cleaning
- Upholstery cleaning
Services are provided in Torrevieja and nearby areas within approximately 25 km.
3. Request, Assessment and Booking Confirmation
Every order goes through four stages:
- 1. Quote request: the client sends their details via the website, WhatsApp or phone and receives a preliminary estimate.
- 2. Assessment pending: where the service requires it, we check the actual condition of the property using photos, video or an on-site visit.
- 3. Service offer: we communicate the scope of work, the price and the conditions in writing.
- 4. Confirmed booking: the client accepts the offer and Naranjita Cleaning expressly confirms the booking in writing.
3.1. Request and preliminary estimate
The amounts provided by the online calculator or during initial contacts are estimates based on the information supplied by the client. A quote request, an exchange of messages or an availability enquiry do not, on their own, constitute confirmation of a booking. Before confirmation, Naranjita Cleaning may decline a request.
3.2. Property assessment
The technical assessment and the classification of the level of soiling are carried out by Naranjita Cleaning professionals. Information or assessments provided by the client are used as an initial reference and do not replace professional verification.
To quote deep cleaning services properly, especially for large properties or properties in unknown condition, we may ask for recent photos or videos of the areas to be cleaned, or offer an on-site assessment visit as an alternative. The material requested is proportionate to its purpose and is processed in accordance with our privacy policy.
If the information is insufficient, we will not issue a final offer or confirm the booking until the assessment has been completed.
3.3. Offer and express confirmation
Before confirming the booking, Naranjita Cleaning communicates the scope of the work included and excluded, the final price or the objective criteria for determining it, any possible surcharges subject to acceptance, the date, the time slot and the applicable conditions.
The booking is considered confirmed when the client accepts the offer and Naranjita Cleaning expressly communicates its final confirmation in writing. An availability enquiry or a proposed time is not, on its own, sufficient to confirm the service.
3.4. Changes to the order
Substantial changes requested before confirmation require a new assessment of price, staff and availability. After confirmation, changes to the scope of work are agreed between both parties. Removing additional services does not automatically imply acceptance of other operational or financial conditions. Mandatory contract rules and any applicable rights of withdrawal are respected.
3.5. Differences found at the property
Before starting work, the person in charge may check the actual conditions and record relevant differences from the information provided. If additional work or resources are needed, a reasoned proposal for modification is communicated. No surcharge is carried out or charged without the client’s prior and express acceptance. If no agreement is reached, a reduction of the scope, a change of date or termination of the service is considered in accordance with the contract and applicable law.
3.6. Safety and communication
We may refuse to carry out dangerous work, or interrupt it, where there are objective risks to the safety or health of staff, documenting the reasons and complying with our legal obligations. Respectful treatment is required of both parties. Good-faith complaints and truthful reviews do not in themselves constitute grounds for cancellation. We reserve the corresponding legal rights against objectively false and damaging statements.
3.7. Same-day bookings
Same-day bookings are not accepted through the website: online booking is available from the next day onwards. If you need an urgent cleaning, message us on WhatsApp and we will check whether a team is available.
3.8. Acceptance of conditions
By submitting a request, the client confirms having read this section and accepts the cancellation, rescheduling and deposit terms, which form an integral part of these Terms. These conditions apply to orders placed after their publication (version of 25 October 2026).
4. Payments
The website does not currently process online payments. Payment for services is arranged directly with the service provider after confirmation of the booking details.
5. User Responsibilities
By using this website, you agree not to:
- Submit false or misleading information
- Misuse the website or its forms
- Attempt unauthorised access to any part of the system
- Use the website for any unlawful purpose
6. Intellectual Property
All content on this website — including text, design, graphics and code — is the property of Naranjita Cleaning and is protected by applicable intellectual property laws. Unauthorised reproduction or distribution is prohibited.
7. Limitation of Liability
The website provides information about cleaning services only. The operator is not liable for:
- Temporary website unavailability or technical issues
- Actions or content of third-party services
- Any indirect or consequential loss arising from use of the website
8. Property Access and Keys
Keys, access codes and electronic entry devices must be handed to the service provider directly, in person, with confirmation by photo or another method agreed with the client. If keys or access are provided through a third party, left in a mailbox, with a concierge, or by any other method without a direct confirmed handover, the company is not liable for their loss or use by third parties. The client must inform the service provider in advance of any specifics of locks, codes or access systems at the property. If access to the property is not available when the service provider arrives, the service is considered not carried out due to the client, and any prepayment for the visit is non-refundable.
9. Liability for Property and Valuables
The client must put away or point out fragile, valuable, antique or otherwise delicate items in advance. The company is not liable for damage to items whose specific handling requirements were not communicated in advance. Liability for accidental damage caused by the service provider is limited to the value of the damaged item and the coverage of the company's liability insurance, where applicable. Cash, jewellery, documents and other valuables must be stored by the client separately, outside the cleaning area; the company is not responsible for their safekeeping.
10. Pre-existing Defects
The company is not liable for the appearance or worsening of pre-existing defects at the property — such as damaged surfaces, aged plumbing, mould or peeling finishes — that become visible or more apparent during cleaning, if the client did not disclose them in advance.
11. Cleaning Products and Health
The standard cleaning products used by the company meet general safety standards. The client must inform the service provider in advance of any allergies, sensitivities, or children or pets present at the property. If the client requests the use of their own cleaning products, responsibility for the cleaning result and any damage caused by those products passes to the client.
12. Pets
The client must secure pets before the cleaning begins. The company is not liable for a pet's behaviour during the service, including it escaping through open doors or windows.
13. Photo and Video Documentation
The service provider may take photographs of the property before and after cleaning to document the scope and quality of the work performed. Such material may be used when reviewing complaints. Use of photographs in the company's portfolio or social media requires the client's separate consent.
14. Quality Complaints
Complaints about the quality of a service must be submitted within 24 hours of completion, with photographic evidence or a specific description of the issue. After this period, the service is considered accepted without objection. The company reserves the right to offer a free correction of specific issues instead of a monetary refund.
15. Staff and Service Conditions
The company may refuse to provide or may stop a service in the event of aggressive behaviour by the client or third parties, unsanitary conditions, biological waste, pests, or other conditions that threaten the health or safety of staff. The company may engage third-party service providers and replace the assigned specialist without prior approval from the client, provided the agreed scope and quality of service are maintained.
In addition, the company may refuse to start or continue the cleaning on site without any penalty on its part if at least one of the following objective grounds applies:
- threats, insults, harassment or physical or verbal aggression towards staff by the client or persons present;
- the client or persons present are under the influence of alcohol or drugs in a way that compromises staff safety;
- hazardous biological contamination (excrement, blood, syringes or other hazardous waste), active pests or extreme unsanitary conditions not disclosed in advance;
- technical risks that make safe work impossible: work at height without safe access, damaged electrical installations or structures.
If the actual condition of the property differs from what was declared only in the volume of work or level of soiling, without a safety risk, the procedure in section 3.5 applies (reasoned proposal and the client’s prior acceptance). The reasons for refusing or interrupting the work are documented (photos or description) and communicated to the client in writing. In the cases listed above, the refusal is not considered a cancellation caused by the company; if the team has already travelled to the property, the terms of the “Cancellation and Rescheduling” section of the Refund Policy apply. Outside these cases and force majeure, the company does not unilaterally cancel a confirmed booking without applying the reciprocal conditions of that Policy.
16. Force Majeure
The company is not liable for delays or inability to provide a service due to circumstances beyond its control, including weather conditions, traffic accidents, strikes and other events of force majeure.
17. External Links
The website may contain links to third-party websites. Naranjita Cleaning is not responsible for the content or privacy practices of those websites.
18. Changes to These Terms
These Terms may be updated periodically. The date of the last update is shown at the top of this page. Continued use of the website constitutes acceptance of the updated Terms.
19. Governing Law
These Terms are governed by applicable EU regulations and Spanish law, given that services are provided in Spain.